How do I set up my email in outlook?
Viewed 5718 times since Mon, Jan 14, 2008
1. You can either go directly to the internet departments’ website at www.ptd.net and then click on customer support, then email and How_to_set_up_your_E-mail_software_to_use_SMTP_Authentication. 2. Or call tech support for the internet... Read More
What are the incoming and outgoing smtp servers for my email?
Viewed 5579 times since Mon, Jan 14, 2008
promail.ptd.net is used for both the incoming and outgoing server. Read More
Will DOCSIS specification work?
Viewed 3603 times since Wed, Aug 22, 2007
The computer industry has been plagued by compatibility issues, that is, making sure that the products created by one company work with those created by another. When the good folks at Multimedia Cable Network Systems (MCNS) and Cable Television... Read More
Will Blue Ridge run lines for my additional PC’s?
Viewed 3542 times since Mon, Jul 9, 2007
Blue Ridge does not do any networking of PC’s.You do have the option of purchasing our modem/router or you can go to Staples, or Best Buy and purchase a router/hub. By hooking it up to the modem you’ll be able to use up to... Read More
How is a cable modem so fast?
Viewed 3191 times since Wed, Aug 22, 2007
The use of radio frequencies (RF) and Ethernet networking is the basis for your cable modem's high-speed connection. When you connect to a network, the cable modem exchanges many small packets of information. When others are connected to the... Read More
How many email addresses do I get with a subscription to High Speed Internet?
Viewed 2906 times since Mon, Mar 14, 2011
You are allowed up to 5 email addresses with your Internet subscription. If you need to add/subtract any of the email addresses associated with your account, please contact Customer Service at 800-CABLE 77. Read More
Can I buy an ethernet card from Blue Ridge?
Viewed 2845 times since Fri, Jan 4, 2008
Yes, Blue Ridge offers ethernet cards for purchase at $14.95 + tax each. Read More
How do I check my email when I am away from home?
Viewed 2814 times since Fri, Mar 7, 2008
1. Log onto www.brctv.com 2. On the homepage, click on the Check Email link located in the top toolbar3. Enter your username and password Read More
Will I be able to split the Cable Modem connection between two computers (w/additional hardware)?
Viewed 2666 times since Thu, Jun 7, 2007
Our professional installers will connect one computer to the cable modem. However, customers are allowed to connect up to 4 additional computers to the modem. Additional equipment is required and is available at your local computer store. We are not... Read More
What is involved in installing cable modem access? Does it use existing cable hook up?
Viewed 2666 times since Thu, Jun 7, 2007
If necessary, our professional installers will run a new cable to your home, install a special splitter and run a new line to the computer. The installer will then install the modem and connect it to your computer. Before they leave they will make... Read More
Is High Speed Internet secure?
Viewed 2594 times since Wed, Aug 22, 2007
Just as with phone access, special encryption and security features can be implemented in the cable modem world to provide secure high-speed access to either the Internet or an office network. The baseline privacy requirement of the DOCSIS standard... Read More
Can I still watch TV if I'm on the computer?
Viewed 2421 times since Wed, Aug 22, 2007
You bet. If you decided to watch King Kong on channel 10, the news will continue to play on channel 7. If you have a second TV, you can watch King Kong and the news. The cable modem acts like a second TV, only it tunes-in channels that have been set... Read More
I have internet service and I am traveling and would like access to the internet with my laptop, what can I do?
Viewed 2390 times since Wed, Jan 16, 2008
Our internet service comes with access to local “hot spots.” Go to prologunleashed.com to find out more about what a hotspot is, how to connect and where the locations are. Read More
What is a cable modem network?
Viewed 2309 times since Thu, Jun 7, 2007
A cable modem network is the interconnection of many users using a cable television (CATV) network. Each user's personal computer uses an Ethernet card to connect with a cable modem. The modem is then connected to a cable television outlet using... Read More
What are the minimum computer requirements for Blue Ridge High Speed Internet?
Viewed 2078 times since Fri, Mar 4, 2011
CPU Windows: 95 or higher: 486/33MHz (pentium 50MHz preferred) Windows XP: 233MHz or faster (300MHz preferred) Macintosh: Performa 6xxx/33 (PowerPC preferred) RAM Windows: 8MB (16MB preferred) Windows XP: 64MB (128MB preferred) Macintosh: 8MB (16MB... Read More
I have your internet service and would like to create a personal web page. How can I do this?
Viewed 2000 times since Wed, Jan 16, 2008
Go to www.ptd.net and then click on customer support, personal storage space and webpage set up. Also tech support is open 24 hours a day at 1800-804-5783 and can help you out over the phone setting this up. Read More
Will I be able to keep my current email address when changing from dial up to cable modem?
Viewed 1216 times since Thu, Jun 7, 2007
If you currently have a PenTeleData Dial Up account or a web based e-mail address (Hotmail,Yahoo mail, etc) you will be able to keep your current address. All other customers will need a new address from PenTeleData or you can always use a web based... Read More