My On Demand service is not working, how do I fix it?
Viewed 24058 times since Fri, Jan 4, 2008
Rebooting your digital settop may correct this issue.Follow these rebooting instructions:To reboot a digital settop (non DVR):Step 1: Shut your TV off. Step 2: Hold the power button in on your digital box until the word BOOT comes up on the... Read More
How do I properly reboot my modem or digital box?
Viewed 19397 times since Fri, Jan 18, 2008
To reboot a digital settop (non DVR):Step 1: Shut your TV off. Step 2: Hold the power button in on your digital box until the word BOOT comes up on the display or until the display goes blank. Only takes a few moments. Step 3: When the correct... Read More
How much does HD service cost?
Viewed 8514 times since Fri, Jan 11, 2013
Please visit: http://www.brctv.com/tv/hdtv for information on our HD channels and cost. Read More
Can I get digital services on all TVs in my home?
Viewed 6560 times since Fri, Jan 18, 2008
Yes. We can install a digital receiver on all of your TVs. Just let the Customer Service Agent know how many TV's you need service on. Additional settop box charges will apply. Read More
Why can’t I pick up a digital/HD/DVR box at my local office & hook it up myself?
Viewed 5795 times since Fri, Jul 3, 2009
There’s a filter on the line going into your home that our professional installers must remove in order for the interactive portions of the digital service (PassTime games/VOD/PPV) to be accessed properly. They also make sure the digital... Read More
What is Digital Cable?
Viewed 4070 times since Fri, Jul 3, 2009
You can receive Blue Ridge Digital Cable on your current TV set by adding a digital converter. Blue Ridge Digital Cable gives you: Access to On Demand New digital networks Digital music channels On-screen program guide Access to pay-per-view,... Read More
How do I record on my VCR and watch another program at the same time with my digital cable?
Viewed 3680 times since Wed, Aug 22, 2007
Forget the VHS player....better yet, subscribing to Traditional DVR or Blue Ridge Dream powered by TiVo will enable you to record your favorite shows, etc without the use of tapes and without complicated directions. Recording is simple. With just the... Read More
Do you need a special type of TV to use our digital cable service?
Viewed 3603 times since Fri, Jul 3, 2009
No you should not need a special TV for digital cable service. If you already have our Basic+ level of service you will be able to get digital cable service, if it is available in your area. You can click on "channel lineups and pricing" on... Read More
How do I resume viewing an On Demand movie?
Viewed 3135 times since Thu, Jan 3, 2008
If you stop a movie and would like to resume viewing it, return to the On Demand categories menu. Select My Saved Programs to view the programs that are currently active. Use the arrow keys to highlight the program and press "select" on your digital... Read More
How do I use the DVD functionality, including play, pause, stop rewind and fast-forward?
Viewed 3016 times since Thu, Jan 3, 2008
There are two ways to use the DVD functionality with your digital remote.1. Use the arrow keys (right arrow = fast forward; left arrow = rewind; up arrow = Play; down arrow =Stop and select = pause).2. Use the DVD functionality buttons on your... Read More
I'm having trouble with my TV Caller ID.
Viewed 2845 times since Fri, Mar 13, 2009
Troubleshooting:1.Do you have an active Blue Ridge Digital Cable and Blue Ridge Digital Phone account? TV Caller ID will not work on any other phone system. 2.Make sure both Digital Cable and Digital Phone are working. 3. Reboot the digital box. You... Read More
There isn't any audio when using HDMI with a Digital box?
Viewed 2695 times since Fri, Jan 4, 2008
Press the 'settings' button on your remote and "A" button for more settings. Scroll up or down until you get to Audio Digital Out. This setting should be on HDMI. Read More
How do I set up parental control on my tv?
Viewed 2594 times since Fri, Jan 11, 2013
Visit our web site under "Support", "Troubleshooting", "Setting Parental Controls". Or click here for the parental control page of our website. Read More
What is the Digital Messaging Center and how does it work?
Viewed 2586 times since Wed, May 18, 2011
Digital Messaging Center, channel 996, is a channel that lists all messages we send to you via your digital set top about the latest news and updates regarding your account. When you receive a message, a small notice will appear in the upper left... Read More
I do not have digital cable tv service how can I see what is on tv tonight or next week?
Viewed 2530 times since Fri, Jul 3, 2009
You can go to brctv.com and then click on “What’s On TV” to view a channel guide that can be printed. You can also look into upgrading to digital cable TV service (as low as $5.95 per month) which comes with an on screen guide. Read More
Will the TV Caller ID banner show up on all digital set-tops in my home?
Viewed 2451 times since Thu, May 5, 2011
Yes if the TV Caller ID feature is enabled on each set-top. You must enable/disable the Caller ID feature on EACH digital set-top you have. Go to Channel 999 to enable/disable the Caller ID feature. Read More
How many calls does TV Caller ID store?
Viewed 2393 times since Thu, May 5, 2011
TV Caller ID stores up to 10 calls on your TV. Tune to Channel 999 to view the last calls that have come in. Read More
How do I change the settings for TV Caller ID?
Viewed 2384 times since Thu, May 5, 2011
Go to Channel 999 and following the on screen prompts to control basic functions such as banner duration (short 10 seconds, medium 25 seconds, long 50 seconds) and turning the Caller ID feature on/off. Read More
The background sound is drowning out the peoples voices on my TV. I have a Digital (or DVR) box. What can I do?
Viewed 2300 times since Tue, Jan 8, 2008
Press the "Settings" button, then "A" for more settings and check your audio dig output. If that is on “Dolby digital” change it to “2 channel only”, this should help with the sound. Read More
How much does it cost for a sports package in a commercial establishment?
Viewed 2203 times since Mon, Apr 18, 2011
Pricing for sports packages vary and are based on fire code capacity. Please contact a business agent at 888-665-2321 for more information.*pricing is subject to change and blackouts apply to sports packages. Read More
If I order a PPV movie or event on my digital set-top, will it be available on all digital set-tops I have in my house?
Viewed 2054 times since Thu, Jan 3, 2008
If you want to get a PPV movie or event on ALL of your digital set-tops, you must call in and order the movie/event through a Customer Service Respresentative. You will not be billed extra to have it included on all set... Read More
Will I see the TV Caller ID banner on a show I’m recording on my DVR?
Viewed 2017 times since Thu, May 5, 2011
No. The TV Caller ID banner will appear on the screen while you're recording, but will not display when playing back the recorded show. Read More
Does TV Caller ID display missed calls when I turn on my TV after it was off for a while?
Viewed 1970 times since Thu, May 5, 2011
No it only shows a banner for a current call. Read More
Does Blue Ridge Communications deliver all channels in 100% digital quality?
Viewed 1955 times since Wed, Nov 14, 2007
Yes Blue Ridge Communications provides 100% Digital quality channels when using a digital settop. Read More
Is there an extra charge for TV Caller ID?
Viewed 1929 times since Thu, May 5, 2011
No. TV Caller ID is included with your subscription to both digital cable and digital phone. Read More
What do I need to subscribe to in order to get TV Caller ID?
Viewed 1839 times since Thu, May 5, 2011
You must subscribe to both digital cable and digital phone. Read More
Can TV Caller ID show up on certain channels, but not others?
Viewed 1678 times since Thu, May 5, 2011
No. TV Caller ID will display on all channels when enabled. You cannot pick and choose which channels you don't want it to show up on. Read More
Can you delete calls in the list?
Viewed 1631 times since Fri, Mar 13, 2009
You can clear the entire list but not just one entry. Read More
If I am on the phone and a call comes in, does that call waiting call show up on my TV?
Viewed 1621 times since Fri, Mar 13, 2009
Yes. If you are on a call, the Caller ID banner for the incoming call will show up on your television. Read More
Will the TV Caller ID banner show up while I’m watching a recorded show from my DVR?
Viewed 1615 times since Thu, May 5, 2011
Yes, if it is a new call. If a call came in while you were recording and are now just watching the playback, that old call will not be on the recording. Read More
How do I access Blue Ridge On Demand?
Viewed 1559 times since Wed, Aug 22, 2007
Blue Ridge On Demand is only available with Blue Ridge Digital Cable in select areas. Digital customers can tune to On Demand (CHANNEL 1) and follow the on-screen prompts to browse the selections. Read More
How do I know what movies and programs are available on On Demand?
Viewed 1490 times since Thu, Jan 3, 2008
Tune to CHANNEL 1 and follow the on-screen prompts to access the On Demand categories and program selections. Use the arrow buttons on your digital remote control to navigate between the selections. The New Release category will list all movies that... Read More
Can I record HD channels?
Viewed 1489 times since Wed, Aug 22, 2007
Yes. We offer a DVR settop with an integrated HD tuner which will allow you to record HD programming in high definition format.If you are recording VHS or DVD, HD quality will not be represented since they aren't formatted the same. There are... Read More
How much does On Demand cost?
Viewed 1452 times since Thu, Jun 7, 2007
Blue Ridge On Demand offers a wide selection of movies, events and specials. Pricing, which varies by program, is indicated on the selection screens. There is a Free On Demand category offering a variety of shows and movies free of charge. Read More
What is High Definition Television (HDTV)?
Viewed 1128 times since Thu, Jun 7, 2007
High Definition Television (HDTV) is the new standard in technology that will noticeably change the way we watch television. For starters, the HDTV 16/9 width to height ratio is much wider than that of the standard television system's 4/3 ratio,... Read More
How long can I view my On Demand selections?
Viewed 962 times since Thu, Jun 7, 2007
Most programs ordered On Demand are available for 48 hours. Adult movies are available for 4 hours. You can view your selection as many times as you wish during that time. Read More
How do I return to regular TV programming?
Viewed 946 times since Thu, Jun 7, 2007
To return to regular TV programming, simply press the "channel up" or "channel down" buttons on your digital remote. Then make your channel selections as you normally would. Read More
How much will a new HDTV set cost?
Viewed 911 times since Thu, Jun 7, 2007
There are a variety of HDTV sets available on the market with prices varying depending on styles and features. We suggest that you consult your local consumer electronics dealers, view your options and research the different makes and models before... Read More
When will more High Definition programming become available?
Viewed 821 times since Thu, Jun 7, 2007
Right now, several networks are offering high definition programming. As the networks move to increase the amount of high definition programming they currently offer, more high definition programming may become available on Blue Ridge Digital Cable. Read More
Will High Definition Television make my existing television set obsolete?
Viewed 796 times since Thu, Jun 7, 2007
No. If you have a standard television set, you will still receive all of your current channels. However, your standard TV set will not be able to receive high definition television signals. For true HD quality, you will need a HDTV capable set. Read More