What does "CR" mean on my bill?
Viewed 18278 times since Wed, Aug 22, 2007
"CR" indicates credit has been applied to your account. For example, if you are a seasonal customer and gave a reconnect date at time of disconnect, you receive a $10 credit (CR). Read More
What are ways I can pay my bill?
Viewed 10865 times since Wed, May 16, 2012
There are several ways to pay your bill - Online through My Blue Ridge, Easy Pay (direct debit), by phone, by mail or in a local office.1. Online at brctv.com and click on My Blue Ridge. This will take you to our e-Bill program which will require... Read More
I am a new customer. Why am I being charged for 2 months of service at one time?
Viewed 5546 times since Mon, Nov 12, 2012
Unlike a utility where your monthly charge is based on usage and thus calculated at the end of your billing period, Blue Ridge charges a standard monthly rate for your service which is due at the beginning of your billing cycle. Because of... Read More
How much is the reconnect fee?
Viewed 2990 times since Mon, Nov 12, 2012
The charge to reconnect service after becoming delinquent is $49.50. Read More
My address isn’t accepted on My Blue Ridge?
Viewed 2825 times since Wed, May 16, 2012
Please make sure to use your physical address and not your billing address when accessing My Blue Ridge to pay your bill online. Read More
Do I need to put any money down for my install/upgrade?
Viewed 2194 times since Fri, Jan 4, 2008
Unless services you are subscribing to require a deposit, all charges will be applied to your bill.If you declared banktrupcy, special restrictions apply and therefore should be discussed with a customer service representative for details. Read More
How much does it cost for a sports package in a commercial establishment?
Viewed 2150 times since Mon, Apr 18, 2011
Pricing for sports packages vary and are based on fire code capacity. Please contact a business agent at 888-665-2321 for more information.*pricing is subject to change and blackouts apply to sports packages. Read More
Do Digital Phone customers receive a single bill for all of their services?
Viewed 2069 times since Wed, Aug 22, 2007
YES. Blue Ridge makes it easy by putting all services on one bill. Read More
I prepaid for the year, why is there a balance at the end of the year?
Viewed 2041 times since Fri, Jan 4, 2008
Your local township had issued a franchise fee mid year which was not able to be calculated at the start of the new year. It could also be you've ordered services, PPV, etc. Read More
What is the fee for a returned check?
Viewed 1516 times since Fri, Jan 4, 2008
There is a $20 returned check fee we will charge you. Read More
I just had cable installed/reconnected. Why does my bill show “Previous Balance due?”
Viewed 1083 times since Thu, Jun 7, 2007
This bill simply shows charges for the first month minus any credit you may have had. Read More
Why don't I see the changes I made to my account on my bill?
Viewed 927 times since Thu, Jun 7, 2007
Depending on your billing cycle, changes to your account may not show until the following month. Read More
Why are items listed separately on my bill?
Viewed 923 times since Thu, Jun 7, 2007
Itemized bills simply show each service that is currently being subscribed to and any applicable taxes or fees. As you add additional services, such as digital cable, it will become another entry on your bill. Read More