How do I properly reboot my modem or digital box?
Viewed 18979 times since Fri, Jan 18, 2008
To reboot a digital settop (non DVR):Step 1: Shut your TV off. Step 2: Hold the power button in on your digital box until the word BOOT comes up on the display or until the display goes blank. Only takes a few moments. Step 3: When the correct... Read More
What are ways I can pay my bill?
Viewed 10866 times since Wed, May 16, 2012
There are several ways to pay your bill - Online through My Blue Ridge, Easy Pay (direct debit), by phone, by mail or in a local office.1. Online at brctv.com and click on My Blue Ridge. This will take you to our e-Bill program which will require... Read More
What is the difference between On Demand and Pay-Per-View?
Viewed 8841 times since Fri, Sep 16, 2011
On Demand, available with Digital Cable on Channel 1, offers the flexibility and convenience of watching thousands of movies and shows that start anytime you want – many are FREE. You also have the ability to play, pause, rewind... Read More
What do I need to do to upgrade to high definition channels on my high definition TV?
Viewed 6852 times since Fri, Dec 10, 2010
Providing you've already purchased an HD capable TV set, you will need to have digital service from us installed on that TV. If you already have digital cable with us you will need to call customer care at 1 800 Cable77 (open 24... Read More
How do I advertise on Blue Ridge Communications (Ch 80, TV13, etc.)
Viewed 5604 times since Fri, Jan 11, 2013
To advertise your non profit/charity event on Ch 80. Please visit http://www.brctv13.com/community_calendarThen select which area you wish to advertise in and complete the online form.It is not guaranteed your community event will be... Read More
Why can’t I pick up a digital/HD/DVR box at my local office & hook it up myself?
Viewed 5573 times since Fri, Jul 3, 2009
There’s a filter on the line going into your home that our professional installers must remove in order for the interactive portions of the digital service (PassTime games/VOD/PPV) to be accessed properly. They also make sure the digital... Read More
I do not live at the address year round, can I turn my services off and back on again when I am at the address?
Viewed 4201 times since Mon, Apr 18, 2011
Yes. You would need to set up your account as a seasonal account. You must keep the services activated for at least 1 month at a time. Also there will be a charge to reconnect services and in certain areas reconnect and disconnect fees.... Read More
What is Blue Ridge’s policy regarding underground conduit and prewiring specifications?
Viewed 3900 times since Thu, Jan 9, 2014
If a customer/building contractor chooses to use an open trench, our requirements are as follows:* Blue Ridge Communications will lay cable wire in an open trench provided the trench is 24 inches deep and the first 6” of backfill in trench must... Read More
How much does Pay-Per-View cost?
Viewed 3621 times since Tue, Oct 1, 2013
New release movies are available on Pay-Per-View (Channel 751) or On Demand (Channel 1) and start at only $4.99 + tax each. Other fees apply for live events, adult shows and other programming. Read More
Will Blue Ridge run lines for my additional PC’s?
Viewed 3542 times since Mon, Jul 9, 2007
Blue Ridge does not do any networking of PC’s.You do have the option of purchasing our modem/router or you can go to Staples, or Best Buy and purchase a router/hub. By hooking it up to the modem you’ll be able to use up to... Read More
How do I record on my VCR and watch another program at the same time with my digital cable?
Viewed 3507 times since Wed, Aug 22, 2007
Forget the VHS player....better yet, subscribing to Traditional DVR or Blue Ridge Dream powered by TiVo will enable you to record your favorite shows, etc without the use of tapes and without complicated directions. Recording is simple. With just the... Read More
Do you need a special type of TV to use our digital cable service?
Viewed 3486 times since Fri, Jul 3, 2009
No you should not need a special TV for digital cable service. If you already have our Basic+ level of service you will be able to get digital cable service, if it is available in your area. You can click on "channel lineups and pricing" on... Read More
I think my neighbor is stealing cable. What should I do?
Viewed 3253 times since Mon, Dec 10, 2007
Please Contact Us at 1 800-CABLE 77 if you feel someone is receiving services without paying for them. It is illegal to fraudulently obtain cable service by attaching a wire or device to a company converter, wires, or equipment. In some cases, we... Read More
How much is the reconnect fee?
Viewed 2990 times since Mon, Nov 12, 2012
The charge to reconnect service after becoming delinquent is $49.50. Read More
Why aren't all services available in all areas?
Viewed 2928 times since Fri, Jan 4, 2008
Areas we serve are spread out over a vast area of PA and therefore are not technically connected. We try to offer the same channels in all areas, but advanced services such as digital cable, high speed internet and phone are not technically possible... Read More
What is the different between Blue Ridge DVR and a VCR?
Viewed 2890 times since Thu, Jan 3, 2008
A VCR uses a VHS cassette tape to record approximately two to six hours, depending on quality of programs in an analog format. A Digital Video Recorder (DVR) stores recorded programs in a digital format on a hard drive built into your... Read More
How may I contact Blue Ridge Communications?
Viewed 2876 times since Mon, Mar 14, 2011
You may contact BRC several ways:1. Call your local office or 800-CABLE 772. Email a CSR: email@example.com. Use our Online Live Support Service - CHAT4. Visit one of many local BRC offices. Click here for a list of offices Read More
Can I buy an ethernet card from Blue Ridge?
Viewed 2845 times since Fri, Jan 4, 2008
Yes, Blue Ridge offers ethernet cards for purchase at $14.95 + tax each. Read More
My address isn’t accepted on My Blue Ridge?
Viewed 2825 times since Wed, May 16, 2012
Please make sure to use your physical address and not your billing address when accessing My Blue Ridge to pay your bill online. Read More
How do I check my email when I am away from home?
Viewed 2814 times since Fri, Mar 7, 2008
1. Log onto www.brctv.com 2. On the homepage, click on the Check Email link located in the top toolbar3. Enter your username and password Read More
What is the Digital Messaging Center and how does it work?
Viewed 2513 times since Wed, May 18, 2011
Digital Messaging Center, channel 996, is a channel that lists all messages we send to you via your digital set top about the latest news and updates regarding your account. When you receive a message, a small notice will appear in the upper left... Read More
What is Pay-Per-View?
Viewed 2448 times since Fri, Sep 16, 2011
Pay-Per-View is only available with your Digital Cable subscription on Channel 751 (or Channel 615 for events in HD) and allows you to watch exciting live events such as boxing, concerts and other programs for a fee. Read More
I do not have digital cable tv service how can I see what is on tv tonight or next week?
Viewed 2447 times since Fri, Jul 3, 2009
You can go to brctv.com and then click on “What’s On TV” to view a channel guide that can be printed. You can also look into upgrading to digital cable TV service (as low as $5.95 per month) which comes with an on screen guide. Read More
Can I still watch TV if I'm on the computer?
Viewed 2421 times since Wed, Aug 22, 2007
You bet. If you decided to watch King Kong on channel 10, the news will continue to play on channel 7. If you have a second TV, you can watch King Kong and the news. The cable modem acts like a second TV, only it tunes-in channels that have been set... Read More
Why are there blackouts in sports packages?
Viewed 2361 times since Fri, Apr 1, 2011
Teams are blacked out due to the leagues restrictions on protecting the rights of the regional sports network such as CSN, ROOT Sports, SNY, YES. A game will not be shown on a sports package when that game is already being carried by a regional... Read More
Can I purchase a second battery for the phone modem?
Viewed 2224 times since Wed, Aug 22, 2007
Yes, Blue Ridge provides extra batteries for $29.95 +tax each. Read More
The background sound is drowning out the peoples voices on my TV. I have a Digital (or DVR) box. What can I do?
Viewed 2200 times since Tue, Jan 8, 2008
Press the "Settings" button, then "A" for more settings and check your audio dig output. If that is on “Dolby digital” change it to “2 channel only”, this should help with the sound. Read More
Do I need to put any money down for my install/upgrade?
Viewed 2194 times since Fri, Jan 4, 2008
Unless services you are subscribing to require a deposit, all charges will be applied to your bill.If you declared banktrupcy, special restrictions apply and therefore should be discussed with a customer service representative for details. Read More
How much does it cost for a sports package in a commercial establishment?
Viewed 2150 times since Mon, Apr 18, 2011
Pricing for sports packages vary and are based on fire code capacity. Please contact a business agent at 888-665-2321 for more information.*pricing is subject to change and blackouts apply to sports packages. Read More
Do Digital Phone customers receive a single bill for all of their services?
Viewed 2069 times since Wed, Aug 22, 2007
YES. Blue Ridge makes it easy by putting all services on one bill. Read More
Why do you need security questions?
Viewed 2065 times since Fri, Jan 4, 2008
The Federal Communications Commission (FCC) has determined that customers’ phone records can be vulnerable to “pretexters” and data brokers who fraudulently obtain private information by posing as the customer over the phone or online. To... Read More
What is my channel line-up?
Viewed 2064 times since Thu, Jan 3, 2008
Please check your channel line-up by going to View your channel lineup. Read More
I prepaid for the year, why is there a balance at the end of the year?
Viewed 2041 times since Fri, Jan 4, 2008
Your local township had issued a franchise fee mid year which was not able to be calculated at the start of the new year. It could also be you've ordered services, PPV, etc. Read More
Why aren't all shows on an HD channel in HD?
Viewed 1801 times since Fri, Jan 4, 2008
Commercials and other shows not programmed in HD format will not come thru in HD quality. Most primetime and high profile shows, sports, etc are in HD however. Read More
Why must I be at home during cable installation?
Viewed 1702 times since Wed, Nov 19, 2008
If your home doesn't have cable access, our technicians need to install and activate cable outlets inside the house. If you live in a house already equipped with cable access, our technicians like to check for any damage to the cable wiring... Read More
Why can't I get above channel 13 on my TV/VCR?
Viewed 1650 times since Thu, Jun 7, 2007
This problem typically occurs when the TV is set to the "antenna" position. Check your TV for an antenna/cable switch and change it to the "cable" position. Newer TV's may have an on-screen display menu that you can switch to the "cable" option. Read More
Only getting channels 3 & 4 on TV.
Viewed 1645 times since Wed, Aug 22, 2007
This can be corrected by turning off the VCR and/or DVD player. Read More
What is V Chip?
Viewed 1637 times since Mon, Dec 10, 2007
Televisions with screens 13” or larger manufactured since January 1, 2000 are equipped with a V-Chip. A V-Chip works in conjunction with the TV rating system and allows you to block programming based on these ratings. The settings are password... Read More
Can cable customers pay for individual channels?
Viewed 1628 times since Wed, Aug 22, 2007
Although we offer the opportunity to choose individual premium services, it is not technically feasible at this time to choose individual channels. Read More
What new channels are coming and when?
Viewed 1603 times since Wed, Aug 22, 2007
We survey our customers each year to get an idea which channels they desire the most. If we are able to add channels to a particular system, we consider the most requested channels, among other factors. New channels are usually added at the beginning... Read More
What is a sun outage?
Viewed 1594 times since Fri, Dec 7, 2007
· Sun Outages or Solar interference occurs every February/March and September/October of each year, and results in the degradation or loss of satellite signal for short periods of time each day... Read More
How do I request a channel not currently carried on my channel line-up?
Viewed 1568 times since Thu, Jan 3, 2008
Channel requests help us make decisions when we add or change a channel line-up. Please call 1-800 CABLE 77, submit online, in person at one of our office locations or include in our annual survey which is sent to all customers each year. Read More
What is the fee for a returned check?
Viewed 1516 times since Fri, Jan 4, 2008
There is a $20 returned check fee we will charge you. Read More
Does Blue Ridge Communications offer gift certificates?
Viewed 1355 times since Fri, Jan 4, 2008
Absolutely. You can stop by any of our local offices at any time of the year and purchase one. Whatever the amount, it is automatically applied to the recipients account. You will in return get a card you can use as the 'gift' notifying the... Read More
What determines what new channels are added to lineups?
Viewed 1164 times since Wed, Jul 11, 2007
Channels are traditionally added at the beginning of the year and are based on several factors. Customer interest, cost of adding the channel (equipment needed, price for channel, etc) and whether or not we are contractually obligated to add it. Read More
Why do I need digital cable to receive premium movie channels?
Viewed 1127 times since Thu, Jun 7, 2007
Digital Cable settops are used to decode the digital premium movie channels such as HBO, Showtime and STARZ. The settops also allow the offices to "communicate" with the settop in your home. Therefore, if you want to add a premium movie channel or... Read More
If I am building a new home and my builder had to have the utility companies set new poles to reach my new home, how much lead time does Blue Ridge need to extend their cable line also?
Viewed 920 times since Thu, Jun 7, 2007
All new home owners who have new utility poles set should contact Blue Ridge Communications as soon as they are informed by the utility companies that a pole line is needed and staked out at the job site. This will allow our engineering department... Read More