My On Demand service is not working, how do I fix it?
Viewed 24058 times since Fri, Jan 4, 2008
Rebooting your digital settop may correct this issue.Follow these rebooting instructions:To reboot a digital settop (non DVR):Step 1: Shut your TV off. Step 2: Hold the power button in on your digital box until the word BOOT comes up on the... Read More
What do I do if my remote control will not change the channel?
Viewed 10803 times since Fri, Jan 11, 2013
In order to resolve problems with your remote control, please try the following: · Make sure the power light on your receiver is lit. · Check to see if the remote control light is flashing repeatedly. If so, please... Read More
Can I get digital services on all TVs in my home?
Viewed 6560 times since Fri, Jan 18, 2008
Yes. We can install a digital receiver on all of your TVs. Just let the Customer Service Agent know how many TV's you need service on. Additional settop box charges will apply. Read More
Why can’t I pick up a digital/HD/DVR box at my local office & hook it up myself?
Viewed 5795 times since Fri, Jul 3, 2009
There’s a filter on the line going into your home that our professional installers must remove in order for the interactive portions of the digital service (PassTime games/VOD/PPV) to be accessed properly. They also make sure the digital... Read More
What is the difference between coaxial cable and fiber- optic cable?
Viewed 5288 times since Mon, Dec 10, 2007
Coaxial cable is pure copper or copper-coated wire surrounded by insulation with an aluminum covering used to transmit television, telephone, and data signals. Fiber- optic cable is also used to deliver the same types of signals, but carries much... Read More
How do I record on my VCR and watch another program at the same time with my digital cable?
Viewed 3680 times since Wed, Aug 22, 2007
Forget the VHS player....better yet, subscribing to Traditional DVR or Blue Ridge Dream powered by TiVo will enable you to record your favorite shows, etc without the use of tapes and without complicated directions. Recording is simple. With just the... Read More
Can I buy an ethernet card from Blue Ridge?
Viewed 2963 times since Fri, Jan 4, 2008
Yes, Blue Ridge offers ethernet cards for purchase at $14.95 + tax each. Read More
There isn't any audio when using HDMI with a Digital box?
Viewed 2695 times since Fri, Jan 4, 2008
Press the 'settings' button on your remote and "A" button for more settings. Scroll up or down until you get to Audio Digital Out. This setting should be on HDMI. Read More
What is a Digital Receiver?
Viewed 2542 times since Mon, Dec 10, 2007
A Digital Receiver is a piece of equipment that receives digital programming from Blue Ridge and converts it into a format that can be connected to and viewed on a TV set. It is also commonly referred to as a set-top box or cable box. Different... Read More
Can I record programs from premium channels such as HBO, Cinemax, Showtime, and Starz on my Blue Ridge DVR?
Viewed 2374 times since Mon, Dec 10, 2007
Yes. You can view and record programming from premium movie channels with DVR. If you are interested in a DVR that supports HD programming from these premium movie chanels, please specify when ordering. Read More
Can I purchase a second battery for the phone modem?
Viewed 2309 times since Wed, Aug 22, 2007
Yes, Blue Ridge provides extra batteries for $29.95 +tax each. Read More
The background sound is drowning out the peoples voices on my TV. I have a Digital (or DVR) box. What can I do?
Viewed 2300 times since Tue, Jan 8, 2008
Press the "Settings" button, then "A" for more settings and check your audio dig output. If that is on “Dolby digital” change it to “2 channel only”, this should help with the sound. Read More
Will I need to purchase any special equipment to use Blue Ridge DVR?
Viewed 2099 times since Fri, Jan 18, 2008
No. Blue Ridge Communications will provide you with a DVR receiver when you sign up for DVR service. A deposit may be required as well as a credit card # for our files. Read More
Only getting channels 3 & 4 on TV.
Viewed 1722 times since Wed, Aug 22, 2007
This can be corrected by turning off the VCR and/or DVD player. Read More
Does the DVR allow me to watch and record high-definition programming?
Viewed 1601 times since Mon, Dec 10, 2007
Yes. You can view and record HD programming with an HD/DVR settop. If you are interested in a DVR that supports HD programming, please specify when ordering. Read More